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Live Chat is a Business Communication Tool from palad's blog

Live chat was once limited by personal communication on sites such as AOL, MSN and Yahoo, however the Ecommerce industry has made communicating via online texts in real-time a vital business communication tool.


Countless Ecommerce websites offer online customer chat, from traditional businesses such as for example AT&T, to small and large Ecommerce retailers round the world.  Now, the U.S. government has gotten in on chatting online.


A week ago, the White House hosted its first Internet chat with President Barack Obama.Other government agencies have gotten involved with online chat as well, with the IRS and the Small Business Administration recently hosting online conversations with constituents.  


Internet chat offers practical applications for businesses and consumers.Consumers have embraced this online type of rapid communication as it allows them to communicate with Ecommerce websites quickly and easily. Increasingly, customers shopping for products and services online demand customer care; they do not wish to talk to a speech mail or send a contact, but they wish to keep in touch with a live person.    


Businesses have also embraced it because it offers tangible benefits:  Websites equipped with it experience a 25 percent boost in sales. Given the option, many consumers prefer shopping on websites equipped with live support. A current poll by Andersen Consulting found that nearly 62 percent of Internet customers said they would purchase more website products if live customer support is available. Increasingly, it is an on the web sales tool that converts more website visitors into buyers.


This form of communication causes it to be easier for Ecommerce websites to do business. No further do ecommerce retailers have to concern yourself with how they'll maintain their customer care website. Online suppport fills the consumer service gap. Live support operators are available 24 hours a day - when traditional brick and mortar stores are closed - making websites easy for customers to gain access to any moment they want.  

chat online without signup


Virtually anything that is communicated over the telephone may be communicated using online conversations - customer service, order support, returns and much more. Live chat is not too difficult to put in, typically requiring no programming languages or HTML. It requires less than 5 minutes to install. 


Not only is communicating via live, online texts a feasible way to communicate with website customers, it can also be a marketing tool that gives website monitoring and metrics. Live chat operators can tell where your website visitors are coming from, including city, state and postal codes. Gather important info such as your customer's keyword searches on your own websites, the full time they spent in your website, the length of time they spent looking at website pages and more for effective, targeted marketing  


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