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HOW TO FIX ‘IPAD OR IPHONE CANNOT BE SYNCED’ DUE TO AN UNKNOWN ERROR-39? from Lucas Smith's blog

The most occurred error nowadays on iPhone is error 39 and it is quite annoying. This error hinders the users to backup files, and if you are one of that user, then follow the below-written workaround for this error.

Turn off the Antivirus Program

If you would like to turn off the antivirus program,’ then abide by the given steps.

  • Hold the Win + I keys at once on your keyboard to launch the settings.
  • You should select ‘Update and Security’ and choose ‘Windows Security’ within the left-hand side button.
  • Then choose the ‘Virus & Threat Protection’ settings button.
  • You have to switch the toggle beneath the ‘Real-time Protection’ title to disable it.
  • Choose the Yes button on whichever pop-up to effectively block the Antivirus within the interfering while the backup procedure.
  • Finally, attempt to back up and check if the issue is solved or still appearing.

Remove the Photo Cache on Mac

If you wish to remove the Photo cache on Mac, then pursue the given instructions.

  • Go to the Finder menu and select the Go option and then choose Home.
  • Select Photos and then choose Photo Library or Aperture Library file.
  • Navigate to the chosen files and choose ‘Show Package Contents.’
  • Move the ‘Apple TV Photo Cache’ or ‘iPhone/iPod Photo Cache’ folder to the trash in sort to remove it.
  • Shut the screen and attempt to back up the data.
  • Now, check if the issue is solved or still appearing.

Remove the Photo Cache on Windows

If you would like to remove the photo cache on Windows, then abide by the given steps.

  • Hold down the Win + S keys at once on your keyboard to launch the search bar.
  • You have to enter ‘Apple TV Photo Cache’ or ‘iPhone/iPod Photo Cache’ into the search section and to finish the searching process.
  • Go to the folder, and right-click on it, then choose ‘Open Folder Location.’
  • Get back to the folder and choose it.
  • Hold the ‘Shift’ + ‘Delete’ keys at once to remove it properly.
  • Now, attempt to back up the device and check if the issue is solved or still appearing.

Upgrade the iTunes

If you wish to remove the iTunes, then pursue the given instructions.

  • Open the iTunes and select ‘Help’ at the upper side of the screen.
  • You should choose ‘Check for Updates’ within the list.
  • You have to wait for the check process to be finished, and whichever applicable updates will be showed on your screen.
  • Then go to the updates, download and install it.
  • Now, reboot the system and check if the issue is solved or still appearing.

Upgrade the Windows

If you would like to update the Windows, then abide by the given steps.

  • Press Win + I keys at once on the keyboard to launch the settings.
  • You should select ‘Update and Security’ options and choose the ‘Windows Update’ option from the left-hand side panel.
  • Go to ‘Check for Updates’ and wait to complete the check process.
  • When the prompt comes, select ‘Download and Install.’
  • Then you have to wait for installing the updates and attempt to back up the device.
  • Now, check if the issue is solved or still appearing.

Upgrade macOS

If you wish to update the macOS, then pursue the given instructions.

  • Navigate to Apple Menu and choose ‘System Preferences.’
  • You have to choose ‘Software Update’ and wait for the PC to look for any updates available or not.
  • Then select the ‘Update Now’ option when there are whichever applicable updates and wait for finished the process.
  • Now, attempt to back up the device and check if the issue is solved or still appearing.

Smith is an inventive person who has been doing intensive research in particular topics and writing blogs and articles on webroot.com/safe and many other related topics. He is a very knowledgeable person with lots of experience.

Source:- https://webrootcom.com/blog/how-to-fix-ipad-or-iphone-cannot-be-synced-due-to-an-unknown-error-39/


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By Lucas Smith
Added Jan 9 '20

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